Refund policy

Returns & Refund Policy

Last updated: 10/20/2026

Changed your mind?
You can cancel your order within 14 days of receiving it. Email us at [your email] with your order number and tell us you’d like to cancel. We’ll reply with return instructions and the address to send the item to. Please don’t send anything back before you hear from us.

Return the item within 14 days of telling us you’re cancelling. It should be unused, in its original packaging and in the condition you received it. You pay the return postage, so please use a tracked service and keep proof of postage. Items damaged or used beyond what’s needed to check them may get a reduced refund.

Once we receive the item (or you give us proof that you’ve sent it), we’ll refund you to your original payment method within 14 days. The refund includes the item price and standard delivery.

Faulty, damaged or wrong item?
Email us at [your email] with your order number and a clear photo or short video of the problem. We’ll send a replacement or refund you in full, including delivery. We’ll cover any return cost for a faulty item, and in some cases we may ask you to keep or dispose of it instead of sending it back. This doesn’t affect your legal rights under the Consumer Rights Act 2015.

Order hasn’t arrived?
Orders usually arrive within [7-10] working days of dispatch. If yours hasn’t, email us with your order number. We’ll track it down and send a replacement or refund you if it can’t be found.

Cancel before it ships?
Email us as soon as you can. If it hasn’t been dispatched, we’ll cancel it and refund you.

Contact us
Email: dearlygifts.support@gmail.com
MyDearlyGifts
We reply within [2] working days.