Free UK delivery · Order by Dec 8 for Christmas

    Shipping policy

    Shipping Policy

    Last updated: 10/20/2026

    Where we deliver
    We currently deliver to addresses in the United Kingdom only.

    Delivery cost
    Standard delivery is free on all orders.

    Processing and delivery times

    • Processing: orders are usually prepared within [1-3] working days.
    • Delivery: after dispatch, standard delivery takes around 7-10 working days.
    • Total: most orders arrive within about [8-13] working days of being placed.

    These are estimates, not guarantees. Working days are Monday to Friday and exclude bank holidays.

    Tracking
    Every order is tracked. We’ll email you a tracking number as soon as your parcel is dispatched. Tracking can take a day or two to update after the first scan, especially on parcels that travel from overseas.

    Where your order ships from
    To keep prices low, our products are sent directly from our warehouse, which may be outside the UK. Your parcel may arrive in plain packaging, and the return address on the label may be overseas. Please don’t use that address for returns, and contact us first instead (see our Returns Policy).

    Christmas delivery
    To receive your order in time for Christmas, place it by [Dec 8]. Orders placed after that date may not arrive before Christmas. Delays are more common in December, so we recommend ordering early.

    Customs and import charges
    All prices include VAT. You shouldn't be asked to pay any extra import charges or fees when your order arrives.

    Delays
    Bad weather, carrier problems and busy periods can delay parcels. If your order hasn’t arrived within [14] working days of dispatch, email us with your order number and we’ll investigate.

    Wrong address
    Please check your address before you pay. We can only change it if the order hasn’t been dispatched, so email us straight away. We can’t be responsible for parcels sent to an incorrect address that you’ve supplied.

    Damaged on arrival
    If your parcel arrives damaged, take a photo of the packaging and the item and email us, and we’ll sort out a replacement or refund (see our Returns Policy).

    Contact us
    Email: dearlygifts.support@gmail.com
    We reply within [2] working days.